Shipping & Delivery Policy

At Adult Retail Shop, we understand that speed, reliability, and absolute discretion are just as important as the products themselves. We are committed to delivering your order safely, quickly, and completely privately to your doorstep.

1. Our Discreet Shipping Guarantee

Your privacy is our top priority. Every single order shipped from Adult Retail Shop is 100% discreet.

• No External Branding: Packages are shipped in plain, unmarked boxes or poly mailers. There are no logos, adult-related text, or product descriptions on the outside.
• Anonymous Sender: The return address on the package will display a generic company name (e.g., "ARS Fulfillment Center" or "AR Supply Co.") to protect your privacy.
• Anonymous Billing: Your credit card statement will show a generic, non-descriptive charge descriptor.

2. Processing Time

All orders are processed and dispatched from our fulfillment centers within 1 to 3 business days (Monday – Friday, excluding public holidays). Please note that processing time does not include shipping time. You will receive an automated email with your tracking number as soon as your package is handed over to the carrier.

3. Shipping Rates & Delivery Estimates

We offer reliable international shipping to customers worldwide. Shipping charges and delivery times will be calculated and displayed at checkout based on your location and chosen shipping method:

• Standard International Shipping: Estimated delivery within 7 – 15 business days.
• Expedited Shipping (DHL/FedEx/UPS): Estimated delivery within 3 – 7 business days. Available at checkout for eligible destinations.

Please note: Delivery times are estimates and may be affected by customs clearance, weather, or local postal service delays. We are not responsible for delays caused by customs or local carriers.

4. Customs, Duties, & Taxes

Adult Retail Shop is not responsible for any customs fees, import duties, or taxes that may be applied to your order upon arrival in your destination country. These charges are the sole responsibility of the customer. We recommend checking your local customs regulations regarding adult wellness products before placing an order.

5. Wholesale & B2B Shipping

For our wholesale partners, we offer specialized freight and bulk shipping solutions. B2B orders may be shipped via pallet or dedicated freight carriers depending on the volume. Wholesale clients can contact [email protected] to discuss customized shipping rates, DDP (Delivered Duty Paid) options, and bulk fulfillment logistics.

6. Order Tracking & Lost Packages

Once your order is shipped, you can track its journey using the tracking link provided in your shipping confirmation email. If your tracking information shows that the package has been delivered but you have not received it, please check with your local post office or neighbors. If you believe your package is lost in transit, please contact us at [email protected] within 30 days of the estimated delivery date, and we will assist you immediately.