FAQ
Welcome to the Adult Retail Shop Help Center. We’ve compiled answers to the most common questions regarding our products, shipping, and privacy policies. If you need further assistance, please don't hesitate to contact us. Absolutely. Your privacy is our top priority. All orders are shipped in plain, unmarked packaging with no external logos, brand names, or product descriptions. Your credit card statement will also show a generic billing descriptor (e.g., "AR Supply" or "ARS Checkout") to ensure complete confidentiality. Yes, we ship worldwide! Processing typically takes 1-3 business days. Standard international shipping takes approximately 7-15 business days, depending on your destination. Expedited shipping options are available at checkout. You will receive a tracking number via email as soon as your order is dispatched. Safety is non-negotiable for us. We exclusively source products made from premium, non-porous, and body-safe materials (such as medical-grade silicone, ABS plastic, and stainless steel). All our products comply with international safety standards (CE, RoHS). We recommend cleaning your products before and after each use with warm water and mild soap or a dedicated toy cleaner. Yes! Adult Retail Shop operates as both a retail and wholesale supplier. If you are a boutique owner, e-commerce seller, or distributor, we offer competitive B2B pricing and flexible Minimum Order Quantities (MOQs). Please visit our Wholesale Page or email [email protected] to apply for a wholesale account. Due to strict health and hygiene regulations, we cannot accept returns or offer refunds on opened, unsealed, or used products. All sales on intimate items are final. However, if you receive a damaged or defective item, please contact us within 7 days of delivery with photos, and we will gladly provide a replacement or refund. For full details, please review our Return & Refund Policy. Our dedicated support team is here to help! You can email us at [email protected]. We aim to respond to all inquiries within 24 hours. Your question will be handled with the utmost professionalism and confidentiality.Frequently Asked Questions (FAQ)
1. Will my package be discreet? How does privacy work?
2. How long does shipping take, and do you ship internationally?
3. Are your products safe and body-friendly?
4. Do you offer wholesale pricing for businesses?
5. What is your return policy for intimate products?
6. I have a specific question not listed here. How can I reach you?