Return & Refund Policy

At Adult Retail Shop, we are committed to providing high-quality, body-safe products. Due to the intimate and hygienic nature of our merchandise, we have a strict return and refund policy to ensure the safety and well-being of all our customers. Please read this policy carefully before making a purchase.

1. Non-Returnable Items

To maintain the highest standards of health and hygiene, we cannot accept returns or offer refunds for any opened, used, or unsealed products. This includes, but is not limited to:

  • All pleasure devices and vibrators
  • Intimate apparel and lingerie
  • Personal care items, lubricants, and massage oils
  • Any product where the original hygiene seal or packaging has been broken

All sales on these items are final. We strongly encourage you to review product descriptions, dimensions, and materials carefully before placing your order.

2. Eligible Returns (Unopened & Sealed)

If you wish to return an item, it must meet the following criteria:

  • The item is in its original, unopened, and factory-sealed packaging.
  • The return request is made within 14 days of receiving your order.
  • The item is undamaged and resalable.

If your return is approved, you will be responsible for the return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

3. Damaged, Defective, or Incorrect Items

We stand behind the quality of our products. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photos of the damaged/defective product and its packaging

Upon verification, we will offer a replacement or a full refund at no additional cost to you.

4. Refund Processing

Once your eligible return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days. Please note that depending on your financial institution, it may take additional time for the funds to appear in your account.

5. Contact Us

If you have any questions regarding this policy or need assistance with your order, please reach out to our customer support team:

Note: By completing a purchase on Adult Retail Shop, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.